We are here to help you keep podcasting.
Libsyn Response and Readiness During COVID-19
For all of us at Libsyn, it is “Business as Usual” in this challenging time. But like everyone, we had to make changes, be flexible, and think outside the box. We are taking the current outbreak of the Novel Coronavirus (COVID-19) very seriously. Our priority is the health and safety of our employees. Taking care of them first means they can better support you and your podcast during this period of social distancing. We have prepared for remote operations and our day-to-day business has been ongoing and uninterrupted over the last two weeks.
Our focus today remains the same as ever, while following a remote workforce model. We are committed to supporting you and your podcast during the ongoing COVID-19 outbreak. Today and in the days and weeks to come, our world-class Support Team will be here to assist with any platform issues that arise. Our blog, social media accounts (Facebook, IG, and Twitter), and podcast, The Feed, will also continue to bring you relevant and curated podcasting content to keep you informed.
As the situation evolves, we still strive to communicate with all of you, our team, our partners, and the podcast community. Our goal is to ensure our podcast community has access to the most reliable and powerful podcasting tools and our hardworking team to keep you podcasting. Please review our FAQs below and check back for updates as they become necessary.
How is Libsyn responding to the COVID-19 virus and taking care of its employees?
Following guidance from public health authorities, including the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we continue to implement strategies to protect our workforce and ensure continuity of operations for our customers. Libsyn is under remote operations at this time per governing regulatory guidance.
How have you addressed readiness for business continuity during this time?
Libsyn moved to 100% remote operations in 2018 during our two-month office renovations without incident or any degradation in ongoing operations. It was a dry run for a situation we hoped we would never face, but are now glad we are prepared for.
Further, Libsyn has continued to invest in network infrastructure that has that has made us the most reliable podcast hosting services in the industry. We have delivered billions of downloads to over 100 million monthly unique audiences for almost 70,000 shows. Libsyn’s dedicated team is here to support you, and we fully expect to be able to maintain quality service.
Are you able to onboard new podcasters, and current podcasters who are adding more podcasts?
Absolutely! We are ready to serve our customers – both old and new. For those getting started, we will continue to host a webinar on the first Wednesday of each month to help you make the most of the Libsyn platform. Please go to https://libsyn.com/monthly-libsyn-quickstart/ to sign up for upcoming webinars.
How is Libsyn communicating with customers and providing support?
Libsyn offers support Monday – Friday from 9am – 5pm ET. The best way to get support is to email firstname.lastname@example.org.
We also have other ways to get support: https://libsyn.com/support/
- Knowledge Base
- Support Blog
- Community Blog
- System Status Page
- The Feed – The Official Libsyn Podcast
- Libsyn Tutor Videos on YouTube
- Free Monthly QuickStart Webinar & Live Q&A
We encourage you to check out our online resources first, but if you can’t find what you are looking for, we are here to help.
If you have account or billing questions, please contact email@example.com.
Please seek support where it is needed. We want to allow for critical needs and voices to continue to be supported at a time when they are needed most. During this period of rapidly changing needs and regulatory guidance, we encourage all our community to continue to act with integrity and compassion.
I am seeing changes in my stats. Is everything working?
We assure you Libsyn reporting continues to operate correctly, and we are always monitoring it for accuracy. Updates to any disruptions in that reporting are posted on the system status page. We have implemented and invested in redundant infrastructure to ensure the continuation of industry-leading up-time.
At this time, it is essential to be patient with your audience. Restrictions placed on workforce and social engagements may have modified behaviors and shifted the times when people may have been listening to your content, or your audience members may be temporarily distracted.
Where can podcasters go for community and connectedness?
Many podcasters have been stepping up to provide opportunities to connect online. Follow us on IG, Facebook, or Twitter — we are sharing these events and providing more opportunities to connect as a Libsyn community. In addition, the ShePodcasts Facebook group and Podcast Movement Facebook group are two great resources outside of Libsyn highlighting opportunities to connect.